Frequently Asked Questions
Are your products third-party tested?
Yes. Products are subject to independent third-party laboratory testing to verify specifications such as identity, purity, and/or other applicable quality parameters. Available test results can be viewed on our Research/COA page.
How do I find the COA for my product?
Search our Lab Results page using the compound name or batch/lot information on your product. This allows you to locate testing associated with the specific batch you received.
What does “Research Use Only” mean?
Our products are sold strictly for laboratory, analytical, and research purposes. They are not intended for human consumption or for use in the diagnosis, treatment, cure, or prevention of any disease.
How should research products be stored?
Storage requirements can vary by compound and format. Refer to the product information and labeling for the recommended storage conditions for your specific research material.
How are products packaged for shipping?
Products are carefully packaged to help protect them during transit. Packaging methods may vary depending on the product and shipping conditions. We also offer a separate cold pack option upon checkout.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, tracking information will be sent to the email address associated with your order.
Why hasn’t my tracking information updated?
Tracking may take some time to update after a shipping label is created. If there has been no movement for an extended period, contact our support team and we can help investigate.
What happens if my package is lost or damaged?
Contact our support team as soon as possible with your order number and details about the issue. Damaged shipments should include photos of the package and products so our team can review the situation.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll do our best to accommodate changes or cancellations, but we cannot guarantee modifications once an order has entered processing or shipped.
Do you offer bulk or wholesale pricing?
Bulk and wholesale options may be available for qualifying research organizations and customers. Contact our team with the products and quantities you’re interested in for more information.
Can I use more than one discount code?
Only one promotional or affiliate code may be applied per order unless a promotion specifically states otherwise.
What if I have a question about a specific product?
Our support team can assist with product specifications, documentation, testing, ordering, and other research-related questions. We cannot provide medical advice or instructions for human use.
Important Disclaimer
All products listed on this website are strictly intended for laboratory research use only. They are not for human or veterinary consumption, diagnostic, therapeutic, or medical use. SP Biolabs does not condone or promote the misuse of any research materials. By purchasing, you confirm that you are a qualified professional or institution using these materials for lawful research purposes only, and that you will comply with all applicable local, state, and federal regulations.